Privacy Policy

Effective: August 19, 2026

Sociable AI, Inc. ("Sociable," "we," "us," or "our") builds tools that help businesses find social-media content, engage with audiences, send messages, understand performance, and use AI in their workflows. This Privacy Policy explains how we handle personal information through sociable.how, our web dashboard, mobile app, browser extension, support channels, and related services (the "Services").

The Services are for business and professional use by people who are at least 18 years old. We do not currently direct sales or marketing to customers in the European Economic Area or the United Kingdom.

1. Scope and our role

This Policy covers information about website visitors, account holders, workspace members, prospective customers, support contacts, people who interact with a customer's connected social-media account, and people whose information appears in public social-media content processed by the Services.

We decide how and why we process account, website, marketing, security, and public social-media information. When we process private messages, comments, customer contacts, or other information only on a business customer's instructions, that customer controls the processing. If your request concerns information controlled by a Sociable customer, we may forward it to that customer and help them respond.

2. Information we collect

Account and organization information

We collect names, business email addresses, account and authentication identifiers, organization and workspace details, roles, preferences, profile information, and information provided during onboarding.

Customer content and instructions

We process prompts, comment drafts, approved or published comments, messages, brand preferences, uploaded files and media, website content submitted for analysis, workflow settings, information provided with content reports, support requests, and other material submitted to the Services.

Social-media information

We receive information from connected social-media services and public social-media pages, including through platform APIs, webhooks, and our browser extension. Depending on the service and features you use, this can include public posts and profiles, hashtags, captions, media, comments, mentions, follower counts, engagement metrics, insights, posts from connected accounts, direct messages, account identifiers, and access tokens. We keep copies of images or videos when needed to provide the Services.

When you use our browser extension on Instagram, it reads the page and related network responses. It uses account identifiers and session tokens stored in your browser to carry out actions you request or configure. It sends Sociable the account, post, comment, URL, and diagnostic information needed to provide and secure the feature.

AI inputs and outputs

To provide AI-assisted features, we process customer instructions and relevant social content, images, videos, media links, public comments, private messages, conversation history, brand materials, website content, uploaded files, and rewrite instructions. We use this information to classify content and create requested drafts, summaries, recommendations, and other results.

Usage, device, and technical information

We collect IP addresses, browser and device types, operating system, app version, device or session identifiers, pages and screens viewed, referring pages, feature interactions, timestamps, crash and diagnostic information, approximate location derived from an IP address, and security events. The mobile app also uses push-notification tokens and stores authentication and preference information on the device.

We use business-data providers to identify organizations or business contacts that visit our site and to enrich business contact records.

Billing and communications

Our payment provider gives us information about subscription plans and status, transaction identifiers, billing contacts, and limited payment details. We do not store full payment-card numbers. We also collect information from sales, support, surveys, and other communications with us.

3. Where information comes from

We receive information:

  • Directly from you or your organization.
  • Automatically through your browser, device, and use of the Services.
  • From connected social-media services and public social-media pages, including through platform APIs, webhooks, and our browser extension.
  • From providers that support authentication, payments, analytics, customer support, business-data enrichment, and similar functions.
  • From services you ask us to connect to and content you ask us to process.

4. How we use information

We use information to:

  • Provide, personalize, maintain, and support the Services.
  • Connect authorized social-media accounts and synchronize posts, messages, comments, mentions, and metrics.
  • Discover and rank relevant public content and provide analytics.
  • Classify content and generate drafts, summaries, recommendations, and other AI-assisted results.
  • Personalize workflows and send communications that a customer approves or configures.
  • Process subscriptions and administer accounts and workspaces.
  • Provide customer support.
  • Monitor performance, fix errors, understand product usage, and develop features.
  • Prevent fraud and abuse, investigate reports, protect the Services, enforce our Terms, and comply with the law.
  • Send transactional messages and, where allowed, marketing messages that recipients can unsubscribe from.
  • Create and use aggregated or de-identified information that cannot reasonably be linked to an individual.

5. AI-assisted features and automation

Some features send content and instructions to commercial AI providers to classify content or generate a requested output.

We do not use customer data to train or fine-tune AI models. Customer data includes prompts, messages, connected-account content, uploaded files, brand materials, instructions, and generated results tied to a customer or workspace.

AI providers may retain limited data from a request for security, abuse prevention, or legal compliance under our agreements and account settings.

In the mobile app, a user must review an AI-generated comment or message and take an affirmative action before it is sent or the user continues to the publishing step. On the web, customers can enable sequences that automatically generate and send replies or direct messages after configured triggers. Customers control those settings and are responsible for using automation lawfully and appropriately.

6. How we disclose information

We disclose information to the following recipients when needed:

  • Providers that support cloud hosting, databases, authentication, analytics, error monitoring, AI features, communications, customer support, business-data enrichment, and payments.
  • Your organization, its workspace owners and administrators, and other members according to workspace permissions.
  • Social-media platforms and other connected services when you ask us to retrieve, publish, or send information.
  • Business customers that use our public-content search and API products. They can access public social-media content and analytics derived from that content according to their product permissions.
  • Professional advisers, auditors, insurers, and parties involved in a financing, acquisition, reorganization, or sale of assets.
  • Courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect people, rights, or the Services.

We do not provide account credentials, private direct messages, or confidential customer uploads through our public-content products. Some privacy laws may treat making public social-media information or related analytics available to business customers, or using advertising technology, as a "sale," "sharing," or targeted advertising. If those laws apply to you, you can use the choices in Section 9.

7. Cookies and similar technologies

Our website and web dashboard use cookies, local storage, pixels, and similar tools for authentication, security, preferences, analytics, product measurement, support, and advertising. See our Cookie Policy for more details about these technologies and your choices.

The native mobile app uses local device storage and integrated software components, rather than browser cookies, for authentication, preferences, security, notifications, and other app functions.

8. Retention and deletion

We generally keep information as follows:

  • Basic account and workspace records remain while the relevant account or workspace is active, unless deleted earlier. Private social-media content (including TikTok direct messages), prompts, drafts, outputs, and uploaded materials tied to a subscription remain while that subscription is active.
  • We keep public social-media records and copied media while they remain available from the source and are needed for the Services. We remove or suppress them after a valid request, confirmation that the source is unavailable, notice from the source platform, or when we no longer need them to provide the Services.
  • We keep social-media access tokens until the connected account is disconnected, the token expires or is revoked, or the relevant account or workspace is deleted.
  • Product analytics are generally kept for 24 months.
  • Security and application logs are generally kept for 12 months.
  • Support records are generally kept for three years after the support matter is closed.
  • Reports and moderation records are generally kept for three years, or longer when reasonably needed for safety, disputes, or legal compliance.
  • Billing, invoice, and tax records are generally kept for seven years, or longer when required by law.

Account or workspace deletion starts immediately. When a subscription cancellation takes effect, deletion of data associated with that subscription also starts. Deletion is generally completed in active systems within 30 days. If a written contract requires us to return data, we return it before deletion. We may retain limited records for billing, taxes, fraud prevention, security, disputes, or legal compliance. We instruct relevant providers to delete the information, and backup copies generally expire within 90 days.

9. Your choices and privacy rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete personal information.
  • Receive a portable copy of personal information.
  • Learn how we process and disclose personal information.
  • Opt out of certain sales, sharing, targeted advertising, or profiling.
  • Withdraw consent.
  • Appeal our response to a privacy request.

These rights may be subject to legal exceptions. We will not discriminate against you for exercising a privacy right.

Send requests to product@sociable.how. We may ask for information to verify your identity and authority before responding. An authorized agent can submit a request where allowed by law, although we may ask for proof of authorization. If a Sociable customer controls the information, we may refer the request to that customer and help them respond.

You can request deletion of your Sociable account in the mobile app at Settings → Data controls → Delete account, or through our public account-deletion page. Deleting an individual account removes that person's personal workspace and access to shared workspaces. Information owned by a shared workspace can remain available to its other members. Only an authorized owner or administrator can delete an entire shared workspace.

The mobile app's Export your comments tool emails a CSV for the workspace and Sociable persona currently selected in the app. It includes certain discovery comments and published community replies associated with that workspace and persona. It is not a complete export of all account information. To request other personal information, email us. You can unsubscribe from marketing emails using the link in the message. Security, billing, legal, and other essential service notices will continue.

10. Public content and reports

Users can hide a post or creator from their discovery results or report content to Sociable. Reports sent through the Services go to Sociable, not Instagram. We hide the content for the reporting user and may review it to address safety concerns, enforce our policies, improve recommendations, or take action on an account.

If your personal information appears in public content processed by Sociable, you may ask us to access, correct, remove, or suppress that information, or exercise another legal right, by emailing product@sociable.how.

11. Security and international processing

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit and encryption at rest managed by our providers. No system is completely secure, so we cannot guarantee absolute security.

Sociable primarily stores Service data in the United States. Our cloud, analytics, support, payment, error-monitoring, and AI providers may process information in the United States and other countries where they operate. When required, we use contractual or other safeguards for international transfers.

12. Children

People under 18 may not create an account or use the Services. We do not knowingly collect personal information from children through account registration. Because the Services process public social-media content and customer-submitted communications, those sources may contain information about minors. Contact us if you believe we have personal information about a child that should be reviewed or removed.

13. Changes to this Policy

We may update this Policy when the Services, the law, or our practices change. We will post the updated Policy and revise its effective date. If a change materially affects how we collect, use, or disclose personal information or affects your rights, we will provide additional notice when required.

14. Contact us

Sociable AI, Inc.
917 E 16th St
Chattanooga, TN 37408
United States

Email: product@sociable.how